Holiday Reservation Terms and Conditions
Definitions and interpretation
In these Terms and Conditions, the following definitions apply:
“we”, “us”, “our” – Argyll Holidays UK Holdco Limited (formerly Cove Communities Holiday Park UK Holdco Limited), company number 13514324, registered in England at 5 Churchill Place, 10th Floor, Canary Wharf, London, E14 5HU, together with any subsidiary or group companies forming part of the Argyll Holidays group.
“you”, “your” – the lead guest who makes the reservation and all persons on whose behalf the reservation is made.
“agreement” – the contract between you and us, made up of: (i) these Terms and Conditions; (ii) your reservation confirmation; (iii) any conditions referred to on our website; (iv) any additional terms and conditions relating to special offers; and (v) anything else we agree with you in writing.
“party” – the people named on the reservation confirmation, together with anyone added at a later date.
“Park” – the holiday park selected by you for your stay.
“Pitch” – the holiday pitch at the Park that you are entitled to use during your stay.
“lead guest” – the main booker and point of contact for the reservation, who must attend the booked holiday.
References to laws and taxes include those laws and taxes as amended, extended or replaced from time to time.
Access statement
Our full Access Statement is available on our website. If you require these Terms and Conditions in an alternative format, please contact us and we will do our best to assist.
Who may stay with us
- The person making the reservation must be aged 18 or over and is responsible for the reservation.
- At the time of booking, you must provide the names and ages of all members of your party. Only those named on the reservation may stay at the Park.
- The total number of guests, including children and babies, must not exceed the maximum occupancy of the accommodation booked.
- Reservations are personal and may not be assigned or transferred.
- Photographic identification may be requested at any time during your stay.
Where more than one Pitch is booked, we cannot guarantee that the Pitches will be located close together or within the same area of the Park.
We reserve the right to refuse or cancel reservations, without refund, from:
- Anyone under the age of 18
- All-adult groups including hen or stag parties
- Anyone intending to use the accommodation for residential purposes or to stay longer than 21 days
Business, organisational or group bookings must be discussed with us by telephone before acceptance.
How to book
- By telephone
- Online via our website
A binding contract is formed once we issue written confirmation by email. Please check your confirmation carefully and notify us of any errors within 24 hours.
Payment
- All prices include VAT at the applicable rate.
- A non-refundable deposit is required to secure your reservation.
- The remaining balance must be paid no later than 42 days before arrival (28 days for touring holidays).
Failure to pay the balance by the due date may result in cancellation and loss of deposit.
Arrivals and departures
- Accommodation is available from 4.00pm on arrival day.
- Accommodation must be vacated by 10.00am on departure day.
- Late departure may incur additional charges.
While you are on holiday
Children must be supervised at all times.
No smoking is permitted in accommodation or public buildings.
Drugs and weapons are strictly prohibited.
Pets are permitted only in designated pet-friendly accommodation and subject to conditions.
Behaviour must remain appropriate for a family-oriented environment.
Changes to your reservation
Requests to amend a confirmed reservation must be made as soon as possible and may incur additional costs and administration fees.
Cancellations
- More than 42 days before arrival: deposit retained
- 42 days or fewer before arrival: 100% of the holiday cost
We strongly recommend that you take out appropriate holiday insurance.
Exceptional circumstances
If circumstances beyond our control affect your holiday, we will offer suitable alternatives or a refund in accordance with these Terms.
Complaints
Any issues should be raised with the Park team during your stay. Formal complaints must be submitted within 14 days of departure.
Personal data
Details of how we use personal data are available in our Privacy Policy on our website.
Our liability
Our liability is limited to the cost of your holiday, except where liability cannot lawfully be limited.
Park rules
You and your party must comply with all Park rules during your stay.
Governing law and jurisdiction
These Terms and Conditions are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.