Holiday Reservation Terms and Conditions

Definitions and interpretation

In these Terms and Conditions, the following definitions apply:

“we”, “us”, “our” – Cove Communities Venture 2 Argyle Opco Limited in administration.Joint Administrators: Adam Paxton, Rob Croxen and Ben Cairns

Cove Communities Venture 2 Solway Opco Limited in administration. Joint Administrators: Adam Paxton, Rob Croxen

Cove Communities Venture 2 Springwood Opco Limited in administration.Joint Administrators: Adam Paxton, Rob Croxen

Cove Communities Venture 2 Gwel an Mor Opco Limited in administration.Joint Administrators: Adam Paxton, Rob Croxen

“you”, “your” – the lead guest who makes the reservation and all persons on whose behalf the reservation is made.

“agreement” – the contract between you and us, made up of: (i) these Terms and Conditions; (ii) your reservation confirmation; (iii) any conditions referred to on our website; (iv) any additional terms and conditions relating to special offers; and (v) anything else we agree with you in writing.

“party” – the people named on the reservation confirmation, together with anyone added at a later date.

“Park” – the holiday park selected by you for your stay.

“Pitch” – the holiday pitch at the Park that you are entitled to use during your stay.

“lead guest” – the main booker and point of contact for the reservation, who must attend the booked holiday.

References to laws and taxes include those laws and taxes as amended, extended or replaced from time to time.

Access statement

Our full Access Statement is available on our website. If you require these Terms and Conditions in an alternative format, please contact us and we will do our best to assist.

Who may stay with us

The person making the reservation must be aged 18 or over and is responsible for the reservation.
At the time of booking, you must provide the names and ages of all members of your party. Only those named on the reservation may stay at the Park.
The total number of guests, including children and babies, must not exceed the maximum occupancy of the accommodation booked. This is usually a maximum of six or eight people; please check your confirmation for details.
Reservations are personal to you and may not be assigned or transferred. You and any member of your party aged 18 or over may be asked to provide photographic identification (a valid passport or driving licence) at any time during your stay. If suitable identification cannot be provided, we may end your holiday, refuse entry to the Park or ask you to leave, without refund.
Where more than one Pitch is booked, we cannot guarantee that the Pitches will be located close together or within the same area of the Park.
We reserve the right to refuse or cancel reservations, without refund, from:
- anyone under the age of 18;
- all‑adult groups, including hen or stag parties, or other groups likely to disrupt other guests; or
- anyone intending to use the accommodation for residential purposes or to stay for longer than 21 days in total. Back‑to‑back bookings at the same park, or staying with others in a way that results in a stay of more than 21 consecutive days, are not permitted.
Business, organisational or group bookings must be discussed with us by telephone before a reservation is accepted. If this does not happen, we may cancel the booking, whether made by individuals or multiple parties intending to stay together.
Touring pitches – Each touring pitch is intended for one unit only (a caravan, motorhome/campervan or tent, depending on the pitch type booked). An awning may be used with a caravan or motorhome provided the combined width does not exceed five metres. Two units are not permitted on a single pitch. Group bookings for multiple touring pitches cannot be made online and must be arranged through our bookings team.

How to book

Reservations may be made:

by telephone; or
online via our website.

A binding contract is formed once we issue written confirmation of your reservation by email.
Please check your confirmation carefully and notify us of any errors within 24 hours.
Promotional offers may be available from time to time and may be subject to additional terms and conditions. Where any promotional term conflicts with these Terms and Conditions, the promotional term will apply. Promotions cannot be combined with other offers and are valid on the daily Best Available Rate only. All promotions and discount codes apply to new bookings only.

Payment

All prices include VAT at the applicable rate.
Prices shown on our website may change at any time. The price confirmed at the time of booking is the final price, unless you later amend your reservation or there is a change to the VAT rate after booking. Optional extras are charged at the rates advertised at the time of booking.
For reservation types where deposits are accepted at the time of booking, a non‑refundable deposit is required to secure your reservation. See booking terms for further details. A reservation is not confirmed until the deposit has been received.
For reservation types where deposits are accepted, the remaining balance must be paid no later than 42 days before the start of your holiday, or 28 days before the start date for touring holidays. We are not obliged to issue payment reminders. If full payment is not received by the due date, we may cancel the reservation and retain the deposit, confirming cancellation by email.
We accept payment by:

Debit or credit card (excluding American Express), either online via our secure payment portal or by telephone; or
Electronic bank transfer, arranged by contacting us for payment details. Please note that bank transfers may take three to five working days to clear, and reservations will not be confirmed until funds are received.

Please ensure you book all required dates at the outset, as we cannot guarantee that extensions will be available later.

Arrivals and departures

Accommodation is available from 4.00pm on the day of arrival, unless an earlier check‑in time is stated on your reservation confirmation. If you expect to arrive after 5.00pm, please notify the Park directly.
If we have not heard from you by 10.00am on the day following your scheduled arrival, your reservation will be treated as cancelled and no refund will be due.
Accommodation must be vacated by 10.00am on the day of departure. Failure to do so may result in an additional charge.
While we will try to accommodate location preferences, reservations are not conditional upon a specific location within the Park.
Your allocated location and directions will be provided on arrival. Guests occupying the wrong location will be required to move.

While you are on holiday

Children – Children must be supervised at all times by a parent or responsible adult. Children’s clubs and activities do not provide childcare, and responsibility for children remains with parents or guardians at all times. Cots and highchairs may be requested at booking, subject to availability and an additional hire charge.
Guests with disabilities – Some accommodation and facilities are designed to meet a range of access needs. Please tell us at the time of booking if you or a member of your party has any access requirements. While we will do our best to help, requests cannot be guaranteed. Where a requirement is essential, please contact our reservations team before booking.
Food allergies – Our food and beverage teams are trained in allergen awareness. Please speak to a team member before ordering if you have allergies or dietary requirements. First Aiders cannot administer medication, except for a prescribed adrenalin auto‑injector where the named individual is unable to do so themselves.
No smoking – All accommodation and public buildings are non‑smoking. This includes e‑cigarettes and vaporisers. Smoking is only permitted in designated outdoor areas. A deep‑cleaning charge will apply if accommodation is smoked in.
Drugs and weapons – We operate a zero‑tolerance policy on illegal drugs, firearms and offensive weapons. Possession of these items will result in you being required to leave the Park without refund.
Pets – Dogs are welcome in designated pet‑friendly accommodation, subject to an additional charge and a maximum of two dogs per reservation. Certain breeds are not permitted. Pets must be kept under control, cleaned up after, and are restricted from certain areas. Assistance dogs are accepted in all accommodation and facilities. Additional cleaning charges apply where pet rules are breached.
Access to accommodation – We hold keys to all accommodation we own and may enter in emergencies, to carry out urgent or preventative works, or to secure accommodation that appears unsafe. Reasonable care will be taken at all times.
Personal belongings – You are responsible for your own belongings. We are not liable for loss or damage unless caused by our negligence. Items left behind may be returned at your cost, but we cannot guarantee retention.
Park facilities – Some facilities are subject to age, height or capacity restrictions. Facilities may close or operate booking systems at busy times, and we are not liable for any resulting inconvenience. Wi‑Fi, where available, is provided on an “as is” basis and may be subject to additional terms and charges.
Entertainment and facilities – Access may require passes and is subject to availability. Some promotions may exclude entertainment. We may change or withdraw entertainment or facilities without liability. Outside alcohol is not permitted in entertainment venues. Some events may use strobe lighting.
Activities – Activities may be pre‑booked and are subject to availability and restrictions. Refunds and cancellations are handled in accordance with the Park’s activity policies, and missed sessions are generally non‑refundable.
Gambling restrictions – Guests who have self‑excluded from gambling elsewhere must inform park management on arrival. We accept no liability where this is not disclosed.
Park environment – Many parks are in rural locations with uneven ground, water features and limited lighting. Please take care and supervise children appropriately.
Vehicles – Speed limits and parking rules must be followed. Vehicles are parked at your own risk. Certain vehicles and personal transport devices are not permitted. Electric vehicles may only be charged at designated charging points where available.
Behaviour – Our parks are family‑oriented. Antisocial, disruptive, offensive or illegal behaviour is not tolerated and may result in you being asked to leave without refund.
Filming and photography – Promotional filming and photography may take place. We will seek consent where individuals are identifiable. Drones are not permitted, and photography is prohibited in swimming pool and changing areas.
Security – Security systems such as CCTV and ANPR may operate for safety and crime prevention purposes.

Changes to your reservation

Requests to amend a confirmed reservation must be made as soon as possible and may incur additional costs and a non‑refundable administration fee.
Changes to guest names or numbers may be permitted, subject to checks and fees. Changes within 42 days of arrival may be treated as cancellations.
Where requested changes cannot be made and you do not wish to proceed with the original booking, this will be treated as a cancellation.
Only the lead guest or appointed agent may request changes. All correspondence will be with the lead guest or agent.

Cancellations

You may cancel your holiday at any time however please check booking terms and conditions applicable to your reservation as some reservations may be non-refundable.. Cancellation takes effect on the date we receive notice.
Where booking terms accept deposits, cancellation charges apply as follows:

More than 42 days before arrival: no charge deposit retained;
42 days or fewer before arrival: 100% of the holiday cost.

Adverse weather does not entitle you to a refund unless the Park is closed for health and safety reasons.
No refund is due for early departure unless we are in serious breach of these Terms.
We may cancel your holiday without refund if you breach these Terms.
We strongly recommend suitable holiday insurance.

Exceptional circumstances

We may make reasonable changes to services to reflect legal, regulatory or safety requirements.
If changes significantly affect your holiday, you will be offered the option to accept the changes, rearrange, or cancel.
Where performance is prevented by law or circumstances beyond our control, you may choose to postpone or cancel.
Refunds in these circumstances will be made in accordance with these Terms, without administration fees, subject to unrecoverable direct costs.
If we cancel due to circumstances beyond our control, you will be offered a replacement holiday or a full refund.

Complaints

Any issues should be raised with the Park team during your stay. Formal complaints must be submitted by the lead guest within 14 days of departure.

Personal data

Details of how we use personal data are set out in our privacy policy on our website.

Our liability

We are responsible for foreseeable loss or damage caused by our breach of contract or lack of reasonable care.
Our liability is limited to the cost of your holiday, except where liability cannot lawfully be limited.
Nothing in these Terms affects your statutory rights.

Park rules

You and your party must comply with the Park rules in force during your stay. Failure to do so may result in termination of your holiday without refund.

Communications

Communications may be sent by post or email using the contact details provided.

Governing law and jurisdiction

These Terms and Conditions are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

On 17 November 2025, Adam Paxton, Rob Croxen and Ben Cairns of global professional services firm Alvarez & Marsal, were appointed Joint Administrators of Cove Communities Venture 2 Argyle Opco Limited.

In addition, on 17 November 2025, Adam Paxton and Rob Croxen of global professional services firm Alvarez & Marsal, were also appointed as Joint Administrators of Cove Communities Holiday Park UK Holdco Limited; Cove Communities Venture 2 Solway Opco Limited; Cove Communities Venture 2 Springwood Opco Limited; and Cove Communities Venture 2 Gwel an Mor Opco Limited (together “the Companies”).

The affairs, business and property of the Companies are being managed by the Joint Administrators who act as agents and without personal liability.

For all press enquiries, please contact alvarezandmarsal@headlandconsultancy.com

The Joint Administrators’ Privacy Notice is available at www.alvarezandmarsal.co.uk/terms-use